Privacy Policy

Effective Date: October 10, 2024

At Queue, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our web-based and mobile applications. By using Queue’s services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide to us when registering on our platform or interacting with our services, including:

Identity Data: Your name, mobile number, and email address.
Location Data: Real-time location information for store verification purposes, with your explicit consent.
Device Information: Information about your device, such as IP address, browser type, and operating system, which helps us optimize your experience.

1.2 Usage Data

We collect information on how you use Queue services, including time spent, features accessed, and any actions taken within our platform. This data is collected to improve our services, enhance user experience, and conduct internal analytics.

2. How We Use Your Information

Queue utilizes your information to operate, improve, and personalize our services:

To provide queue management services, including location-based queue verification and real-time notifications.
To deliver personalized service recommendations and improve customer experience through AI-driven analytics.
To secure our platform, prevent fraud, and ensure compliance with our policies and legal obligations.
To communicate with you for account management, service updates, and customer support.
To send you or display relevant promotions, offers, or advertisements. You may opt out of receiving marketing communications at any time by following the opt-out instructions provided in each communication.

3. Sharing and Disclosure of Information

Queue only shares personal information in the following scenarios:

With service providers or partners who assist in delivering and improving our services under strict confidentiality agreements.
When required by law or to respond to legal requests, enforce our policies, or protect the rights, property, and safety of Queue, our users, or the public.

4. Security of Your Information

Queue is committed to the security of your personal information. We implement industry-standard security measures, including:

Data Encryption: Personal data is encrypted during transmission and storage to protect it from unauthorized access.
Access Controls: Strict access control policies are enforced, ensuring that only authorized personnel have access to sensitive data.
Network Security: Firewalls, intrusion detection, and regular vulnerability scans protect our network from unauthorized access and cyber threats.
Regular Security Audits: Queue undergoes regular security audits to maintain compliance with best practices and regulatory standards.
Incident Response: A comprehensive incident response plan is in place to swiftly manage any security breach, protecting your data and notifying you if your information is affected.

5. Data Retention

We retain your personal data only as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. User Rights and Choices

You have the right to access, update, or delete your personal data in accordance with applicable laws. For location data and notifications, you may manage permissions in your device settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with the effective date. We encourage you to review this policy regularly.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@queue1.co.